Microsoft Dynamics CRM

Microsoft Dynamics CRM Implementations and Support from BDO Solutions Canada

Proactively predicting and serving the ever changing and varied needs of your customers; and to provide that information to every touch point in your organization is a key differentiator that will enable you to be a leader in your industry and be a provider of outstanding customer service.

Microsoft Dynamics CRM 2011 LogoMicrosoft Dynamics CRM is a customer relationship management (CRM) solution that gives you the tools and capabilities needed to create and maintain a holistic view of your customers, from first contact through to purchase and post-sales.

With Microsoft Dynamics CRM, streamlined information flows from your sales team to your back office and management teams resulting in improved customer service, information sharing and ultimately cost savings through increased efficiencies. The solution becomes an integral and invaluable tool for your entire organization, from marketing and sales teams, to customer service and upper management.

If your organization currently uses Microsoft Outlook or Microsoft Office, Microsoft Dynamics CRM is a very simple and quick option for integration into those desktop tools. Designed to work in harmony with these business software applications, users feel instantly at ease in a familiar operating environment.

Directly from Microsoft Outlook, employees can instantly access sales, marketing, and customer service functions to make sales decisions, market products, solve problems, and get strategic views of the business. It’s “customer relationship management” that works—and works very well—because it functions the way your users already do, works the way your business already does, and works the way technology should.  These intelligent features result in a range of benefits including lower training costs, higher productivity, and a rapid return on investment.

Sales Force Automation

Maximize your sales with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of the easy to use interface and embedded Microsoft Office capabilities to increase time with customers, shorten sales cycles, increase close rates, and achieve real-time in-depth insight.

Customer Service

Microsoft Dynamics CRM meets the changing needs of customers with a service solution that is robust and flexible. This adaptable solution advises customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative, and integrated organization. 


Get a marketing solution that is flexible, easy to use, and engineered to fit your business. Transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base. With familiar and intuitive marketing capabilities in Microsoft Dynamics CRM, you can market more effectively, improve productivity, and gain actionable insight into your marketing efforts.

With flexible deployment options, we can help you can choose the solution that works best for your organization. Microsoft Dynamics CRM supports both on-premise and cloud-based deployments in addition to hybrid, or partly-hosted models.

As part of the world’s 5th largest accountancy firm network, BDO Solutions has extensive experience in providing Microsoft Dynamics CRM based solutions across a broad range of industries:  

BDO Solutions serves clients across Canada including: Ontario, Manitoba, Alberta, British Columbia, & Saskatchewan.  Serving the metro areas of Vancouver, Winnipeg, Toronto, Calgary and Edmonton.